Job by Keraji PLC
Job Description
Duties and responsibilities
As Café and Restaurant Supervisor, you closely work with the Manager in directing and organizing the staff to ensure first-class service, food & beverage offerings, and marketing to maximize profits and guest satisfaction. A café and restaurant Supervisor will also be required to communicate and delegate tasks to the team to ensure the proper day-to-day function of the restaurant. Specifically, you will be responsible for performing the following tasks to the highest standards:
Take the lead in training and supervising staff members.
- Assist the Restaurant Manager in Interviewing, selecting, training, supervising, counseling, and disciplining outlet staff.
- Supervise the floor during meal service and ensure that all standards for the quality restaurant are maintained
- Ensure that all checklists, requisitions, and proper opening and closing duties are completed for each day.
- Communicate effectively both verbally and in writing, to provide clear direction to the staff.
- Observe performance and encourage improvement where necessary
- Ensure staffing levels for the restaurant are accurate based on Event and business needs.
- Organize and make sure staff is present for regular meetings.
- Communicate with the staff on pertinent information such as menu changes, equipment issues, reservations, and guests’ special needs.
- Ensure that all steps of service, policies, and procedures are followed on a daily basis.
- Follow proper cash handling protocol if needed
- Communicate with all guests with a clear and kind tone and make every effort to resolve any conflict to ensure the guests’ highest satisfaction.
- Communicate and move throughout the restaurant and kitchen areas to visually monitor and take actions to ensure food and beverage quality and service standards be met. Give guidance when needed.
- Maintain cleanliness of the restaurant facilities on a daily basis.
- Solicit feedback from guests concerning the service and food & beverage offerings in all outlets.
- Ensure all daily and monthly reports are detailed and submitted in a timely matter.
- Ensure maintenance of equipment by calling for repairs and training staff on proper use. Using proper standard operating procedures to report and fix these issues.
- Demonstrate positive leadership characteristics which inspire Team Members to meet and exceed standards.
- Complete other duties as assigned by the Restaurant Manager
Job Report to Café and Restaurant Manager
Job Requirements
Job Requirements
- Diploma and above or related Academic background
- Minimum of 4 years Previous Food and Beverage experience,
- Committed to delivering high levels of customer service,
- Positive attitude & Good communication skills
- Flexibility to respond to a range of different work situations,
- Ability to work on your own or in teams
- Advanced oral and written communication skills
How to Apply
Our address is
Keraji Cafe and Restaurant, Woreda 12, Bole Sub-City, Bole Bulbula area, Near Medhane Alem Church, on the Building where Oromia Bank is located
