Job by Dashen Bank S.C
Customer Service Officer (Maker) - IFB
Place of work- Addis Ababa
DB/ Vacancy-0229/22
Job Summary
- The Customer Service Officer (Maker)-IFB is responsible to make front office customer service at the branch. S/he will handle account maintenance, payment and collection transactions and respond to customer enquiries, handle cash and non-cash transactions and all customer requests at the branch.
Job Requirements
Academic & Professional Qualification
- Bachelor Degree in a business related field e.g. Marketing Management, Accounting and Finance, Management, Economics, Business Administration, Information Technology or any other equivalent fields
- Basic understanding on Interest Free/ Islamic finance principles/ Sheria law supported by Diploma or Certificate in Interest Free Banking shall be given priority.
Experience
- Zero (0) year of experience
- Not more than 25 years of age (for external applicants)
Behavioral Competency
- Good oral and written communication skills
- Good customer relationship management skills (internal and external customers).
- Professionalism and integrity in line with Dashen Bank values.
- Interpersonal and cross-cultural skills, including ability to build collaborative relationships with sensitivity to diversity/inclusion.
- Quality focus and attention to detail.
- Personal motivation and drive exhibited through commitment to hard work, continuous improvement and achievement of goals.
- Risk awareness and focus - demonstrates understanding of risk management practices, standards and regulatory requirements.
- Critical and analytical thinking and problem solving skills.
- Action oriented.
- Creativity and innovation skills. Required Technical Competency
- Understands the basic mechanisms of general financial products and services.
- Good knowledge of Bank’s accounting and procedures.
- Understanding of Interest Free Banking Business products, cutomer nature and related risks.
- Understanding of relevant Shari’ah requirements applicable to Islamic financial business
- Ability to respond to basic client enquiries and instructions and the capability of advising and resolving most issues and requests.
How to Apply
1. Interested and qualified applicants should apply through
2. Applicants should fill all the details on the vacancy application form and make sure you submit after completing all the questions.
3. Finally, please scan all relevant credentials (Uploading relevant credentials that verifies educational qualification, work experience licenses, certifications …. etc which are stated on the application form /CV).
3. Login to ethiojobs vacancy application website and attach the scanned documents in PDF format (*mandatory).
NB. *Applicants who do not have ethiojobs account need to register using personal email account,
*CV‘s shall not be more than 3 pages and saved in PDF format (mandatory
NB: - Dashen Bank does not charge a fee at any stage of the recruitment process. Hence, if you are asked for any please refuse.
· Female applicants are highly encouraged to apply
