IT Manager

 

Job by Farm Africa

Job Description

JOB TITLE: IT Manager

REPORTS TO:  Head of Corporate Services  

REPORTING TO POST HOLDER: None

LOCATION:  Country Office, Addis Ababa

DURATION:  Indefinite

Job Grade: 8

PURPOSE OF THE ROLE

 IT Manager position is part in the Corporate Services department under the supervision of the Head of Corporate Services and working collaboratively with Farm Africa’s IT staff and support contractors, organizing, and coordinating all IT and communication-related activities in both the country office and projects sites. Drive the use of technology in the organization, provide effective IT systems, help implementing IT standards and policies, and provide technology support and solutions to meet the needs of the organization. The IT Manager will manage the overall technology infrastructure for the Country Office including smooth implementation and management of the software applications and hardware infrastructure that support operations.   

KEY RESPONISBILITES

Key Responsibilities: -

This position is standalone IT position in the country office under Corporate services department to support all staff in the area of IT services.

 

Staff Support

• Ensure computer is set up prior to new hire start date and any related moves
• Install required software for desktop and laptop computers as per the Farm Africa standards
• Advise and support colleagues in best practices and correct approaches in the appropriate use of the file share
• Request and setup new user accounts and email accounts (in collaboration with UK team).
• Troubleshoot, and repair user accounts and email accounts, assist in resetting passwords
• Provide technical support during IT equipment purchases
• Provide procurement assistance including, but not limited to, researching solutions, engaging with potential vendors, making recommendations for product purchases and evaluating bids
• Test new equipment and applications and provide thorough feedback
• Assist with preparation of operating budgets based on estimated and actual expenditures for ICT systems and support needs
• Monitor and report ICT expenses
• Develop/ create IT systems which support/ help the organisational needs using O365 tools.

Administrative

• Organize maintenance and supervision of IT equipment in both the country office and in project offices
•  Maintain appropriate filing system for every IT activities undertaken at country office level
• Prepare an overall inventory of all IT equipment, including a detailed background history of each item to enable the organization to decide which items should be disposed of or upgraded
• Working with Farm Africa’s IT support contractors, ensure proper management of the active directory
• Handle the relocation of computer equipment as a result of office or personnel changes
• Track license and support contracts to include notification of renewal timeframe to management
• Document agreed IT procedures, and to induct new staff in these procedures and to introduce them to the network so as to manage the super User group

System Administration

• Manage in systems administration including: general computer support; upgrades; software installations; license management; server set up and management; network and printer support; deployment of equipment; management of inventories; end user support.
• Install, maintain, troubleshoot, and update operating systems and user applications
• Provide software and system troubleshooting and support
• Configure and deploy new and refurbished workstations, laptops and peripheral equipment.
• Setup and support audio/visual equipment for presentations and trainings on and off site
• Manage the daily back-up process, working with Farm Africa’s support contractors to address and resolve issues on a timely basis
• Administer Farm Africa Ethiopia’s office e-mail system
• Monitor network to ensure network functionality and availability to all system users
• Support existing/new server/s and administer access rights for all users in the office
• Maintain local and server based anti-virus software
• Work with vendors to schedule repairs and maintenance

Policy, guidelines and training

• Prepare IT guidelines, checklists & log books to ensure that Farm Africa Ethiopia teams are able to follow an appropriate maintenance schedule for computers, printers and other communication equipment
• Provide computer skills training for all staff, including on the use of Yammer and share point
• Manage and ensure all network-related and security policies are implemented and followed as outlined in IT policy documents
• Monitor network bandwidth and plan and implement most feasible solutions for optimal usage
• Liaise with Ethiopian Telecom (ISP) and other regulatory departments to facilitate any procedures concerning ICT
• Assess user capacity and suggest trainings and areas in need of improvement

These essential functions are not to be interpreted as a complete statement of all duties performed. Employees will be required to perform other job related duties as required.

Job Requirements

PERSON SPECIFICATION
Essential	Desirable

Education, qualifications & other knowledge
BSc degree or higher in Information Technology, Information System, Computer Science or related area	certified in Information Technology, Information System, Certificate of training in A+, Network +, CCNA, or other relevant certificates
Professional knowledge of network technologies and Windows clients	Cross functional expertise
Knowledge of Windows/ Linux servers, software, Microsoft Exchange and Active Directory, VMware, networks and all related infrastructure, printers, telephony, etc
Basic understanding of Networking (LAN, VLAN, TCP/IP etc…)
Fluency in English both written and spoken
Experience
Minimum five years’ experience within the ICT technical field in similar INGO	Exposure to Wireless, WAN/Firewall Technologies
Experience in handling servers and related access management control with less supervision	Experience with Google Apps
Proven experience in hardware deployment	Experience in Active Directory, File Share and Group Policy
Skills & abilities
Ability to work with minimal supervision
Ability to work independently to troubleshoot, perform root cause analysis, identify and isolate technical issues	Able to influence and develop working cultures (in use of IT equipment)
Commitment to client orientation and working in a structured manner
Ability to plan and schedule various related activities, detail oriented, dedicated to task and delivery, multitasked
Completer/finisher skills and the ability to effectively problem solve to drive projects forward
A commitment to continuous professional development and remaining up to date on new technology
Highly motivated, facilitation skills
Believes in Farm Africa’s values, acts as an inspiring model of them and instils them in others through behaviours, storytelling and dialogue

 

Our VALUES PURPOSE OF THE ROLE

Investing in smallholder farming is the number one way to combat poverty in rural Africa. Farm Africa is a leading NGO specialising in growing agriculture, protecting the environment and developing businesses in rural Africa.

EXPERT. Deep expertise and insightful evidence-based solutions are at the heart of everything Farm Africa does.

GROUNDED. Positive change starts with Africa’s people, so our experts work closely with local communities, engaging them in every level of decision-making.

IMPACTFUL. We take a long-term view so we can deliver lasting changes for farmers and their families.

BOLD. We model innovative new approaches and are not afraid to challenge strategies that 

How to Apply

Those who meet the above requirements should submit their short CV (maximum of 4 pages) and a cover letter (maximum 1 page) addressing ethrecruitment@farmafrica.org with the subject IT Manager by 20 October 2022. We will conduct the screening as we receive the applications.

Only short-listed candidates will be contacted.

Farm Africa is an equal opportunity employer and promotes gender equity. Canvassing will lead to automatic disqualification. Farm Africa does not charge a fee at any stage of the recruitment process. (E.g. Application, interview, meeting, processing, training or any other fees).